2023 Program

8:00am – 9:00am Registration & INSIDER Showcase Networking
incl tea, coffee and refreshments
9:00am – 9:10am MC Welcome and Introduction
Danielle Hughes – Director, pHformula Australia, Skinfaktor by Dermia Solution, & Behind the Scenes X
9:10am – 9:40am

Opening Keynote – The Entrepreneurial Mindset: How 2 Non-Practitioners Created A Thriving Skin Clinic

Amy and Emilee Hembrow are the sister-duo behind the two hugely successful SSKIN Clinics on the Gold Coast. They will share their insights into building a thriving aesthetic business despite not being practitioners themselves. Instead, they used their profound business and marketing experience, as well as a strong focus on team culture, training, and always putting your clients first.

Amy and Emilee Hembrow – Founders, SSKIN

9:40am – 10:10am

How to Turn Your Passion into a Profitable Business

Moderated by Hannah Gay, Online & Special Projects Editor, Professional Beauty
Emma Louise Paxton – Founder & CEO, PAX Polish
Isabella Loneragan – Founder, Ragan Skin & Isabella Loneragan Skin
Dr Tanya Unni – Founder, Dr Tanya Skincare

10:10am – 10:30am

Why RF is the Future of Skin Rejuvenation

Charlotte Colleen Ralph – Practice Manager & Clinical Dermal Educator, Contour Clinics

Presented by Cynosure

10:30am – 10:40am

In Conversation: Victoria Curtis Cosmetics Founder, Victoria Curtis in conversation with Professional Beauty, Editor, Anita Quade 

Presented by Victoria Curtis Cosmetics

10:40am – 11:10am Morning Tea and INSIDER Showcase Networking
11:10am – 11:40am

How to be a Better Ally to LGBTIQA+ Staff and Clients to Diversify and Create a Safe Space

Skin therapist, business owner and passionate transgender advocate Peta Friend takes to the stage for this intimate solo talk. Facing adversity throughout her life, Peta embodies strength, determination and empathy. For BSI, she shares what it means to honour our queer community in 2023, and how aestheticians and business owners best communicate with their most diverse clients.

Peta Friend – Manager & Operator, Will&Peta Skin Clinic

11:40am – 12:10pm

Elevating The Client Experience

Do you offer treatments or experiences? Industry experts discuss why your answer has to be the latter, and the different ways you can make your offering exceptional and keep clients coming back for more.

Moderated by Nadine Dilong, Editor, SPA + CLINIC
Cecilia Ferreyra – Director of Spa & Wellness, Sofitel SPA
Jessika Brigginshaw – Founder of Brow Squad Training Academy
Michelle Reeve – Founder & Formulator, Waterlily

12:10pm – 12:40pm

Keeping Up with Technology

Want to know the latest devices and technology to invest in and how to get the best ROI? We chat with leaders about the latest trends.

Moderated by Anita Quade, Editor, Professional Beauty

Katelin Gregg and Ella James – Co-Founders, Fayshell
Larry Prosser – Executive Director, Beyond Payments

Presented by Beyond Payments

12:40pm – 1:40pm

Lunch and INSIDER Showcase Networking

Sponsored by Beyond Payments

1:40pm – 2:10pm

In conversation: Inside the Mind of A Cosmetic Chemist

Cosmetic Chemist and founder of Synergie Skin – Terri (Vinson) Jones takes to the stage for a chat about her journey as a CEO and skincare formulator. Delve into the art of formulation and gain insights into the invaluable lessons she has gathered along the way.

Terri (Vinson) Jones – Founder & Formulator, Synergie Skin
in conversation with
Anita Quade, Editor, Professional Beauty

Presented by Synergie Skin

2:10pm – 2:40pm

Building and Retaining an Exceptional Team

Your business is only as strong as your team. Without the right people, it is hard to progress, so we hear from Kelly George about how she manages to not only hire the right people, but more importantly, how she retains her staff and keeps them motivated.

Kelly George – Registered Cosmetic Nurse & Founder, Kelly George Aesthetics

2:40pm – 3:20pm

Supporting your Clients’ Mind-Skin-Health Connection by Creating a Referral System

Aesthetics and inner health go hand-in-hand. No longer is what we see on the outside the epitomy of beauty, but how we think and feel internally that comes into play. We tackle the complexities of the mind-skin-health connection through discussion of psychological conditions, gut health and how to align our clients with the most suitable industry practitioners. Leaders share advice on how to spot health concerns outside of their realm of practice, and learn tips on how to build a database of trusted neighbouring practitioners.

Moderated by Hannah Gay, Online & Special Projects Editor, Professional Beauty

Dr Toni Pikoos – Clinical Psychologist, Co-Founder, ReadyMind
Fiona Tuck – Author, Nutritional Medicine Practitioner and Skin Expert
Dr Shreya Andric – Co-Director & Principal Dermatologist, Northern Sydney Dermatology and Laser

3:20pm – 3:40pm

The Patient Journey

Dr Amy Chahal – Medical Director, The Centre for Medical Aesthetic

Session Presented by Zo Medical Skin Health

3:40pm – 4:50pm

2024 Trends and Regulations: The Future of Beauty and Aesthetics
Being at the forefront of aesthetic trends is crucial in order to run a successful business. We chat to practitioners and industry experts who continue to lead instead of follow to gain an insight into what we can expect in 2024.

Introduction by Dr Steven Liew – Specialist Plastic Surgeon, Founder & Chief Medical Officer, Shape Clinic

Followed by panel discussion Moderated by Nadine Dilong, Editor, SPA + CLINIC
Dr Tania Romano – Head of Medical and Education, SkinCeuticals

Dr Ian Chinsee – Director, Inigo Cosmetic
Karen Geiszler – Founder, KG Beauty & Modality Training
Bryce Hadley – Business Development Manager & ACSG Brand Ambassador

4:50pm – 5:00pm Closing Address with MC Danielle Hughes, Director, pHformula Australia, Skinfaktor by Dermia Solution, & Behind the Scenes X
5:00pm – 6:00pm Insider Networking

Note: Program is subject to change

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