Program
2023 Program
| 8:00am – 9:00am | Registration & INSIDER Showcase Networking incl tea, coffee and refreshments |
| 9:00am – 9:10am | MC Welcome and Introduction Danielle Hughes – Director, pHformula Australia, Skinfaktor by Dermia Solution, & Behind the Scenes X |
| 9:10am – 9:40am |
Opening Keynote – The Entrepreneurial Mindset: How 2 Non-Practitioners Created A Thriving Skin Clinic Amy and Emilee Hembrow are the sister-duo behind the two hugely successful SSKIN Clinics on the Gold Coast. They will share their insights into building a thriving aesthetic business despite not being practitioners themselves. Instead, they used their profound business and marketing experience, as well as a strong focus on team culture, training, and always putting your clients first. Amy and Emilee Hembrow – Founders, SSKIN |
| 9:40am – 10:10am |
How to Turn Your Passion into a Profitable Business Moderated by Hannah Gay, Online & Special Projects Editor, Professional Beauty |
| 10:10am – 10:30am |
Why RF is the Future of Skin Rejuvenation Charlotte Colleen Ralph – Practice Manager & Clinical Dermal Educator, Contour Clinics Presented by Cynosure
|
| 10:30am – 10:40am |
In Conversation: Victoria Curtis Cosmetics Founder, Victoria Curtis in conversation with Professional Beauty, Editor, Anita Quade Presented by Victoria Curtis Cosmetics
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| 10:40am – 11:10am | Morning Tea and INSIDER Showcase Networking |
| 11:10am – 11:40am |
How to be a Better Ally to LGBTIQA+ Staff and Clients to Diversify and Create a Safe Space Skin therapist, business owner and passionate transgender advocate Peta Friend takes to the stage for this intimate solo talk. Facing adversity throughout her life, Peta embodies strength, determination and empathy. For BSI, she shares what it means to honour our queer community in 2023, and how aestheticians and business owners best communicate with their most diverse clients. Peta Friend – Manager & Operator, Will&Peta Skin Clinic |
| 11:40am – 12:10pm |
Elevating The Client Experience Do you offer treatments or experiences? Industry experts discuss why your answer has to be the latter, and the different ways you can make your offering exceptional and keep clients coming back for more. Moderated by Nadine Dilong, Editor, SPA + CLINIC |
| 12:10pm – 12:40pm |
Keeping Up with Technology Want to know the latest devices and technology to invest in and how to get the best ROI? We chat with leaders about the latest trends. Moderated by Anita Quade, Editor, Professional Beauty Presented by Beyond Payments |
| 12:40pm – 1:40pm |
Lunch and INSIDER Showcase Networking Sponsored by Beyond Payments |
| 1:40pm – 2:10pm |
In conversation: Inside the Mind of A Cosmetic Chemist Cosmetic Chemist and founder of Synergie Skin – Terri (Vinson) Jones takes to the stage for a chat about her journey as a CEO and skincare formulator. Delve into the art of formulation and gain insights into the invaluable lessons she has gathered along the way. Terri (Vinson) Jones – Founder & Formulator, Synergie Skin Presented by Synergie Skin |
| 2:10pm – 2:40pm |
Building and Retaining an Exceptional Team Your business is only as strong as your team. Without the right people, it is hard to progress, so we hear from Kelly George about how she manages to not only hire the right people, but more importantly, how she retains her staff and keeps them motivated. Kelly George – Registered Cosmetic Nurse & Founder, Kelly George Aesthetics |
| 2:40pm – 3:20pm |
Supporting your Clients’ Mind-Skin-Health Connection by Creating a Referral System Aesthetics and inner health go hand-in-hand. No longer is what we see on the outside the epitomy of beauty, but how we think and feel internally that comes into play. We tackle the complexities of the mind-skin-health connection through discussion of psychological conditions, gut health and how to align our clients with the most suitable industry practitioners. Leaders share advice on how to spot health concerns outside of their realm of practice, and learn tips on how to build a database of trusted neighbouring practitioners. Moderated by Hannah Gay, Online & Special Projects Editor, Professional Beauty |
| 3:20pm – 3:40pm |
The Patient Journey Dr Amy Chahal – Medical Director, The Centre for Medical Aesthetic Session Presented by Zo Medical Skin Health |
| 3:40pm – 4:50pm |
DRINKS WITH THE EXPERTS Introduction by Dr Steven Liew – Specialist Plastic Surgeon, Founder & Chief Medical Officer, Shape Clinic Followed by panel discussion Moderated by Nadine Dilong, Editor, SPA + CLINIC
Dr Ian Chinsee – Director, Inigo Cosmetic
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| 4:50pm – 5:00pm | Closing Address with MC Danielle Hughes, Director, pHformula Australia, Skinfaktor by Dermia Solution, & Behind the Scenes X |
| 5:00pm – 6:00pm | Insider Networking |
Note: Program is subject to change
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